Term and Conditions

1. Our Commitment to You

At Luxe Rings Shop, we create heirloom-quality jewelry with meticulous craftsmanship. These terms reflect our dedication to transparency, quality, and your complete satisfaction.

2. Website Use and Intellectual Property

2.1 License to Use

We grant you limited permission to access and make personal use of our website for jewelry purchases. All content, including designs, images, and text, remains our exclusive property.

2.2 Prohibited Actions

You agree not to:

• Reproduce, duplicate, or copy any content without express written permission
• Use our designs or product images for commercial purposes
• Reverse engineer or attempt to derive our proprietary jewelry designs
• Use automated systems to extract data from our site

3. Product Information

3.1 Jewelry Collections

We specialize in fine jewelry including:

• Anniversary Rings
• Eternity Rings
• Halo Rings
• Pave Rings
• Solitaire Rings

3.2 Product Representation

While we strive for accurate representations:

• Colors may vary slightly due to monitor settings
• All carat weights are approximate
• Custom pieces may differ slightly from conceptual images

4. Ordering Process

4.1 Order Acceptance

Your order represents an offer to purchase which we accept when we:

• Send order confirmation email
• Dispatch your item(s)

4.2 Order Processing

Standard processing time is 1-2 business days. Custom or engraved pieces may require additional production time which we will communicate.

5. Payment Terms

5.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.2 Payment Authorization

By providing payment information, you confirm:

• You are authorized to use the payment method
• The information provided is accurate
• You understand all charges will be processed in USD

6. Shipping Policy

6.1 Shipping Options

We offer:

• Standard Shipping ($12.95 USD via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (orders over $50 USD via EMS): 15-25 business days after dispatch

6.2 Delivery Areas

We ship worldwide except to certain Asian destinations and remote locations. International customers are responsible for any customs duties or taxes.

6.3 Delivery Responsibility

Once shipped, you become responsible for:

• Providing accurate delivery information
• Any additional customs fees
• Inspection upon delivery for damage

7. Returns & Exchanges

7.1 Return Eligibility

We accept returns within 15 days of delivery for:

• Solitaire Rings
• Anniversary Rings
• Eternity Rings
• Halo Rings
• Pave Rings

Non-Returnable Items:

• Custom-designed or engraved rings
• Items showing signs of wear or alteration
• Products without original packaging and certification

7.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Include order number, item details, and reason for return
3. Wait for authorization and instructions
4. Ship using provided labels (US) or recommended carriers (international)

7.3 Refund Processing

Refunds:

• Processed within 5 business days of receipt
• Issued to original payment method
• Exclude original shipping costs and international duties

8. Customer Responsibilities

8.1 Account Security

If you create an account, you are responsible for:

• Maintaining confidentiality of login credentials
• All activities under your account
• Promptly notifying us of unauthorized use

8.2 Order Accuracy

You must:

• Verify all order details before submission
• Ensure shipping information is complete and accurate
• Review special instructions for custom pieces

9. Limitations of Liability

Luxe Rings Shop shall not be liable for:

• Minor variations in product appearance from website images
• Delays caused by shipping carriers or customs
• Damage occurring after delivery
• Incorrect information provided by the customer
• Force majeure events beyond our control

Our maximum liability for any claim is limited to the purchase price of the item(s) in question.

10. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in the courts of Fremont, California, under US law.

11. Policy Changes

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance. Significant changes will be communicated to active customers.

12. Contact Information

For questions regarding these terms:

Luxe Rings Shop
5472 Sunstar Common
Fremont, US 94555
Email: [email protected]