Shipping Policy

At Luxe Rings Shop, we extend the same meticulous craftsmanship to our shipping and returns processes as we do to creating our heirloom-quality jewelry. Our policies are designed to ensure your experience with us reflects the elegance and care embodied in every piece we create.

Shipping Information

Order Processing

Each Luxe Rings Shop order receives our undivided attention:

• Processing Time: 1-2 business days
• Production Note: Custom or engraved pieces may require additional time

Shipping Options

Note: We ship worldwide except to certain Asian destinations and remote locations. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

Our Return Commitment

We accept returns within 15 days of delivery for most of our fine jewelry collections, including:

• Solitaire Rings
• Anniversary Rings
• Eternity Rings
• Halo Rings
• Pave Rings

Non-Returnable Items

To preserve the integrity of our craftsmanship, the following cannot be returned:

• Custom-designed or engraved rings
• Items showing signs of wear or alteration
• Products without original packaging and certification

The Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Step 2: Receive Authorization

Within 2 business days, our customer service will email you:

• Return authorization number
• Prepaid shipping label (for US returns)
• Detailed packing instructions

Step 3: Prepare Your Package

Please ensure:

• All original packaging is included (box, pouch, certificates)
• The item is in its original, unworn condition
• Security tags remain attached

Step 4: Ship Your Return

For international returns outside the US:

• Use our recommended carrier (specified in your authorization email)
• Insure the package for its full value
• Email us the tracking number immediately

Refund Processing

Once we receive and inspect your return:

• Timeline: Refunds are processed within 5 business days of receipt
• Method: Funds will be returned to your original payment method (Visa, Mastercard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• International Duties/Taxes: These cannot be refunded through our system

Exchange Process

For exchanges within our collections:

• Follow the standard return process above
• In your email, specify the new item you wish to receive
• We’ll process the exchange once we receive your return
• Price differences will be charged/refunded accordingly

Special Considerations

For our international clientele (excluding certain Asian destinations):

• Return shipping costs are the customer’s responsibility
• We recommend using DHL or FedEx for traceability
• Allow 3-5 additional business days for international processing

Damaged or Incorrect Items

If you receive:

• A damaged item
• Incorrect product
• Missing components

Please contact us immediately at [email protected] with photos of the issue. We will expedite a replacement or refund.