At Luxe Rings Shop, we cherish every step of your journey to finding the perfect symbol of love. Below you’ll find answers to our most commonly asked questions about our ethical luxury rings, global delivery, and exceptional service. Should you need further assistance, our dedicated team treats every inquiry with the attention we’d give our own family’s heirlooms.

Our Collections & Product Care

What types of rings do you offer?
We specialize in heirloom-quality rings including: Anniversary Rings, Eternity Rings, Halo Rings, Pave Rings, and timeless Solitaire Rings—each crafted with ethical luxury in mind.
How do I care for my Luxe ring?
Every order includes a handwritten care card with specific instructions. Generally, we recommend:
– Storing in the provided velvet presentation box when not worn
– Gentle cleaning with a soft, lint-free cloth
– Avoiding contact with harsh chemicals or abrasive surfaces
Are your rings conflict-free?
Absolutely. Ethical luxury is at the heart of everything we create. We use responsibly sourced materials and environmentally conscious packaging worthy of your precious moments.

Ordering & Account Information

How do I track my order?
Once your order ships, you’ll receive tracking information via email:
– Express Shipping: Real-time updates via DHL/FedEx
– Free Standard Shipping: EMS tracking number provided
Can I modify or cancel my order?
We begin crafting your ring immediately to ensure timely delivery. Please contact [email protected] within 4 hours of ordering—we’ll make every effort to accommodate your request.
Do you offer gift wrapping?
All rings arrive in our signature velvet presentation boxes with discreet packaging to protect your surprise. For special gift messages, include details at checkout.

Global Shipping & Delivery

What are my shipping options?
We offer two thoughtful delivery experiences:
Standard Express Shipping ($12.95): 10-15 day delivery via DHL/FedEx with signature confirmation
Free Standard Shipping: 15-25 day delivery via EMS for orders over $50
Do you ship to my country?
We ship globally except to some Asian destinations and remote locations. For confirmation, please contact [email protected] before ordering.
What if my ring arrives damaged?
All shipments are fully insured. If your piece arrives with anything less than perfect brilliance, contact us immediately at [email protected]—we’ll arrange a replacement with the urgency your love story deserves.

Returns & Exchanges

What is your return policy?
We offer a flexible 15-day return policy from your delivery date. Rings must be unused, in original packaging with all documentation. Please see our full return policy for details.
How do I initiate a return?
Email [email protected] with your order number. We’ll provide return instructions and a prepaid label for US returns (international returns may incur shipping fees).
Can I exchange my ring for a different style?
Certainly. Within the 15-day window, you may exchange for any ring of equal or greater value. Contact our team to begin crafting your new symbol of love.

Payment & Security

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, worry-free transactions.
Is my payment information secure?
Your security is as precious to us as your jewelry. We use industry-standard encryption and never store your full payment details.
Will I be charged customs fees?
International customers may be responsible for local duties/taxes. These are not included in your order total and vary by country. We declare all packages at full value per international shipping regulations.

Your journey to finding the perfect symbol of love is our privilege. For questions not covered here, please contact us at [email protected] or visit our workshop at 5472 Sunstar Common, Fremont, US 94555.

Begin your sparkling legacy today—explore our collections.